SMS Consent & Communication Policy
Welcome to fittrlife's SMS messaging service. This policy describes how we use text messaging to communicate with you and your rights regarding SMS communications.
1. Program Description
By opting in to SMS communications, you agree to receive informational text messages from fittrlife.ai, including:
- Wellness reminders and health insights
- Workout notifications and training updates
- Account notifications and service updates
- Important security and account-related messages
fittrlife.ai sends text messages only to users who have created an account and explicitly opted in to SMS during the secure onboarding flow.
2. Terms & Conditions
2.1 Message Frequency
Message frequency may vary based on your activity and preferences. You may receive messages related to your wellness goals, workout reminders, health insights, and account notifications. The frequency depends on your engagement level and notification settings.
2.2 Message and Data Rates
Message and data rates may apply. Check with your mobile carrier for details about your messaging plan and any associated costs. fittrlife.ai is not responsible for any charges you may incur from your mobile carrier.
2.3 Opt-Out Instructions
To unsubscribe: Reply STOP to any text message to unsubscribe from SMS messages at any time. You will receive a confirmation message acknowledging your opt-out request. Note that opting out may limit your ability to receive important account notifications.
2.4 Help and Support
Reply HELP for assistance or contact us at team@fittrlife.ai. We're here to help with any questions or concerns about our SMS service.
2.5 Privacy and Data Protection
Your Privacy Matters: We do not share or sell your phone number or message history to third parties. Your information is protected in accordance with our Privacy Policy. We use industry-standard security measures to protect your information.
3. Consent Requirement
Only authenticated users who have given explicit consent will receive SMS from fittrlife.ai. By opting in, you confirm that:
- You are the account holder or have authorization to receive messages at the provided phone number
- You consent to receive automated text messages from fittrlife.ai
- You understand that consent is not a condition of purchase
- You can withdraw consent at any time by replying STOP
4. Supported Carriers
Our SMS service is available on all major U.S. carriers, including but not limited to:
AT&T, T-Mobile, Verizon
Sprint, Boost, Cricket
Metro PCS & Others
If you experience any issues receiving messages, please contact your carrier or reach out to our support team at team@fittrlife.ai.
5. Contact Information
If you have any questions about our SMS service or these terms, please contact us:
team@fittrlife.ai
SMS Support
Reply HELP to any message
Response Time
Within 2 business days
Business Hours
Monday - Friday, 9 AM - 6 PM EST
Acknowledgment and Acceptance
By opting in to SMS communications from fittrlife, you acknowledge that you have read, understood, and agree to be bound by these SMS Terms. You understand your rights to opt-out at any time and the potential costs associated with receiving text messages.
Document Version: 1.0
Language: English
Effective Date: January 5, 2026
Last Updated: January 5, 2026